As the Executive Director of Operations, Erica collaboratively guides operational activities and developing strategic goals. She ensures we are maintaining quality and meeting targets in alignment with strategic objectives. Erica’s leadership fosters a culture of unity providing clear direction and structured goals while managing client expectations. Supporting all service lines and team members, ensuring project goals are met consistently and delivering the highest level of client satisfaction.

In her free time Erica enjoys hiking, gardening, exploring all North Idaho has to offer, spending time with family and enjoying the company of her adult children.